FAQ
What type of payment method can I use on Vinivinivici?
You can use the main credit cards (Visa, Visa Electron, Mastercard).
Is my data safe when I make a payment?
You are safe with Vinivinivici: all payment information is encrypted to ensure maximum privacy.
What is the credit card CVV code?
The CVV code is a 3-digit number printed on the back of your credit card.
How can I interrupt a subscription?
If you would like to interrupt a subscription just send us am email at sales@vinivinivici.com and we will stop your subscription.
What are the shipping times for my parcel?
Shipping times depend on the wines you have chosen. If all the products in your cart are “ready for delivery”, you will receive your parcel within 7-10 days, in other cases you will be contacted.
How much does it cost to ship a parcel?
Shipping costs are fixed and amount to €7.95. However, if your order is equal to or greater than €150; shipping costs are totally free.
I would like to make a big order how to do?
Just write us an email at sales@vinivinivici.com and we will get back to you.
Is my personal data safe?
By entering your data on Vinivinivici.com you are safe. For more details read our Privacy Policy.
Can I cancel an order placed?
Once an order has been completed and sent, it is no longer possible to cancel it. If you had problems during the purchase, write to us at sales@vinivinivici.com and explain what happened. We will do our best to answer you as soon as possible.
I received a damaged bottle: how can I return it and be refunded?
Our courier is very careful to delicately handle the packages sent by Vinivinivici to its members and we use a special system to avoid damages. If for some reason one or more bottles should arrive damaged at your address, contact our customer care immediately at sales@vinivinivici.com and explain the extent of the damage. Our operators will answer you as soon as possible.
In the event of damaged goods, you may be asked to send us the bottle to be returned and to send us a photo with a description of the damage via email in order to avoid similar inconveniences in the future.
Can I change my package delivery address?
Once an order has been placed, it is no longer possible to change the shipping address. However, if you have not yet placed an order, you can correct or change your address at any time: just click on your name at the top right in the section dedicated to the site header. From there you will have access to the panel of your personal data and you will be able to modify what you prefer.
